Terms

Our free advice service is provided by fully qualified medical and counselling personnel with specialist experience in this area. However there are limitations to the effectiveness of this form of advice. The advice given is based on general principles established from our experience. We tailor it to your particular case as stated in the enquiry, but our advisors have not seen the patient and can only advise on the basis of what they are told by email or by telephone, which can lack emphasis, tone or emotion (all of which can help in diagnosing patients seen face to face). Denial can be an issue in cases of substance misuse, and this may be difficult to spot from email or telephone assessment. For specific advice in your particular case we recommend seeing your family physician, using our Counselling Service, or if you are concerned the condition is an urgent one, attending your local Accident and Emergency Department.

We act as a treatment provider through a network of specialist private residential rehabilitation and detox centres across the World. We help you select a treatment centre suitable to your needs and budget, supervise your progress and arrange and provide community after-care for you. If you experience any problems with one of our treatment centres, please let us know. Residential treatment is a way to help you deal with substance misuse. It is not a complete cure for addiction or a guarantee that you will be able to stop taking or stay off the substance.

If you book a treatment service through us online or by telephone you have the statutory right to a cooling off period until the 7th working day after your booking is confirmed. During this period you may cancel the contract for any reason. You must give us notice of cancellation in writing (which may be by fax or email). Unless agreed otherwise, you will not be able to cancel the contract once the performance of the treatment service has began with your agreement, (whether or not this occurs before the end of the 7th working day after confirmation of booking).